Shipping and Return Policy
At Apex Bio Labs, we want to ensure you are satisfied with your purchase. If you need to return an item, please review our simplified guidelines below to see if your order qualifies for a replacement or refund.
Return Policy
Effective Date: July 12, 2026
Last Updated: July 12, 2026
At Syncellbiolabs, we want to ensure you are satisfied with your purchase. If you need to return an item bought from Syncellbiolabs, please review our simplified guidelines below.
1. Return Eligibility
To maintain product quality and safety standards, all returns must meet the following criteria:
30-Day Limit: Return requests must be made within 30 days of delivery.
Unopened & Sealed: Items must be unused, unopened, and in their original packaging with all security seals completely intact.
Exemptions: Due to the sensitive nature of our lyophilized peptides, opened, broken, or altered products cannot be accepted for safety reasons.
2. Damaged or Wrong Items
If your order arrives damaged during transit or contains a fulfillment error, please email us a photo immediately. We will arrange a replacement right away at no additional cost to you.
3. Return Shipping & Refunds
Unless the return is due to our mistake, customers are responsible for covering return shipping fees. We highly recommend using a trackable courier service.
Once your item is received and inspected at our facility, approved refunds will automatically be credited back to your original payment method within 5 to 10 business days.
4. Cancellations
To cancel or modify an order before it ships out, please get in touch with us within 1 hour of placement. Once an order enters transit and tracking is generated, it must be processed as a standard return.
5. Contact Us
To initiate a return or get support, please get in touch with us at:
Email: [Insert Support Email Address]
Contact Page: Contact us